If you have any problems installing or updating RunwayML try some of the following steps 👇🏽

Download the latest version of RunwayML

You can download RunwayML from the RunwayML Website.

If you run into any issues downloading RunwayML, please try downloading RunwayML from a different web browser. For example, if you are using Safari, try Firefox or Chrome. If the issue persists, please reach out to us.

Updating RunwayML

RunwayML should update itself automatically in the the background whenever a new version of the app is available. Once a new version has been downloaded you must re-launch the app before the new version takes effect. You may be prompted to re-launch the app after the download has completed. 

If you ever experience an issue with this auto-update feature, or you get stuck on a bad release, you can always uninstall your current version of RunwayML and download the latest version from our website.

Connectivity Issues

Using RunwayML requires an active internet connection. 🌐

If you are experiencing any connectivity issues, please check that your firewall is configured to allow RunwayML.

For Windows users: Make sure that RunwayML is allowed through the Windows Defender Firewall. To give RunwayML access to the internet, go to Start > Settings > Update & Security > Windows Security > Firewall & Network protection > Allow an app through firewall, and then select the Runway application.

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